Emergency Response @ MBFI

The Stars

Call MBFI NOW for all emergencies, including bathroom boiler and kitchen emergencies. 

Terms & Conditions 

Emergency plumber in Didcot and surrounding counties 24/7

MBFI offer a 24/7 ‘callout’ service for boiler and central heating breakdowns and guarantee you that an engineer will be with you within 40 minutes of the phone call if you liveless than 20 miles away or within 1hr 40 if you live between 20 & 60 miles away (depending on traffic).

MBFI are emergency plumbers based in Blewbury, Didcot, and we cover the whole of Oxfordshire and surrounding counties.

Callout charges are as follows and subject to VAT at 20%.
Monday – Friday 0700hrs – 1600hrs: £65 plus VAT (Callout Charge Only)

Monday – Friday 1600hrs – 0700hrs: £75 plus VAT (Callout Charge Only)

Saturday and Sunday costs are the same as Monday – Friday 1600hrs – 0700hrs.

Please note:
Any call outs made will incur a callout charge,
any emergency work required after the first visit will bear an emergency “early booking” cost due to our schedules. The costs will be calculated on each individual merits.

All emergency callouts will require payment of the callout charge before starting the works when the fitter turns up on site, and then the remaining balance to be paid after the emergency job is finished and the fitter has handed over the works to the customer and a satisfaction form signed.

Early bookings
If a booking  is required within a 14 day period and MBFI Plumbing Services aren’t fully booked we can always accommodate.

We only ask that as it is not an emergency and the customer wishes to get the job done early, payment will be required upon receipt of the invoice Via bank transfer or card, you may still pay by cash, but VAT at 20% will still be applied.


Any bathrooms and wet-rooms or any other project installed will be payable 7 days after date from the time the project was finished, No cheques will be accepted from January 1st 2018,  any late payments will be charged with the banks daily interest rate, plus administrative costs at £12.50 plus vat per letter sent.

Discounts offered at time or during project will be removed if client decides to make changes midway through installation, the original proposal that was given will be brought into force and will be payable at the end of the project. 

Cancellation charges: 

Right to cancel, Notice of statutory contract cancellation under the distant selling regulations, you have the right to cancel this contract within 14 days without giving MBFI any reason. 

The cancellation period will expire after 14 days from the day of conclusion of the contract, to exercise the right to cancel, you must inform MBFI by contacting us at contact@mbfi.co.uk and our postal address set out below of your decision to cancel by a clear statement.

MBFI Plumbing Services


Bessells Way




We continue to provide a excellent service throughout from ordering to cancelling, if a assignment is cancelled when the work is in progress, due to unfortunate reasons, MBFI reserve the right to charge the full amount of the job for the loss of work if the customer decides they no longer wish the work to be done or financially are in difficulty. 

Please note
If you request a visit on the same day of the call, it will be classed as an emergency callout and a charge will be applied.

This is a policy of MBFI Plumbing Services only.